For over 35 years, CCG has a commitment to provide 48 Hour RFQ Response time, On-Time Delivery, and Assurance of Quality to each of our customers. We are committed to meeting customer requirements and enhancing customer satisfaction through continual improvement of our products, finding aircraft and military parts, OEM and hard to find equipment parts and components, services and the quality management system; as well as new solutions to problems and reliable products at fair prices. CCG recognizes its responsibility to conduct business in a way that protects and improves the state of the environment for future generations. We believe a strict Code of Ethics of doing business is essential for the growth and stability of our company, as well as our economy. We are committed to customer satisfaction through our own stringent procurement procedures, and will strive to continually improve the effectiveness of our Quality Management System and our commitment to customer satisfaction by listening and constantly improving.
Technical and Customer Service
A hallmark of Certified Components Group success, technical support, continues to be a key element of our customer focus. No matter what the requirement, from a simple part number cross reference to around the clock on-site product support, CCG has the resources and dedication to resolve your problem. The ISO 9001:2008 stringent requirements are just one of many on-going assurances we strive to meet and exceed to constantly improve service to our customers, and a reputation for quality recognized throughout the world, as well as being a gold and silver rated Boeing supplier.
To meet customer shipping requirements, CCG uses the most advanced packaging, barcoding, and labeling equipment available, to ensure optimum accuracy, efficiency, and compliance. Our shipping department personnel are on-call (24) hours per day, (7) days per week in order to support customer emergency, and AOG requirements. Most RFQ have a 24-48 hour turnaround and most AOG shipments are made within (4) hours of receipt of order.
CCG remains committed to the continued improvement of systems and procedures in order to meet customer requirements, and to ensure the highest quality standards possible.